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Customer Care

   

Customer Satisfaction Survey

As a valued DJO customer, your opinion counts. We want to know what you think about our services and identify areas where we are meeting or exceeding your expectations. We would also like to discover areas where we could improve for you our customer. Thank you for your participation in our survey.

The majority of your purchase consists of which brand?
Aircast Chattanooga CMF Compex DonJoy EMPI ProCare Venaflow
 
How satisfied were you with:
Customer Service
The courtesy/professionalism of the Customer Service Representative?
Excellent Good Average Fair Poor N/A
The knowledge of the Customer Service Representative?
Excellent Good Average Fair Poor N/A
The timeliness of the service provided by the Customer Service Representative?
Excellent Good Average Fair Poor N/A
Name of Customer Service Representative: (Optional).
 
Product Availability
Excellent Good Average Fair Poor N/A
Product Quality
Excellent Good Average Fair Poor N/A
Shipping
Excellent Good Average Fair Poor N/A
Accounts Receivable Credit Representative
Excellent Good Average Fair Poor N/A
Outside Sales Representative
Excellent Good Average Fair Poor N/A
DJO Insurance Representative
Excellent Good Average Fair Poor N/A
Your Overall Service Experience
Excellent Good Average Fair Poor N/A
Based on your experience with DJO would you recommend our products to a colleague?
10 = Absolutely! -> 1 = Definitely Not
10 9 8 7 6 5 4 3 2 1
Compared to our competitors, is our overall service ...?
Better Same Worse N/A
What can we do to improve your experience?
Please indicate any individual you would like to acknowledge:
(These fields are NOT required; however, they are necessary for us to contact you. Information is kept confidential.)
Name:
Address:
City:
State:
Zip:
Phone:
Email:
PO:
Order #:
Invoice #:

HIPAA privacy notice - click here

Chris Gervasi
Director, Customer Care

DJO: Never Stop Getting Better

DJO, LLC
1430 Decision Street
Vista, CA 92081-8553 U.S.A.
 
 
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