As a valued DJO customer, your opinion counts. We want to know what you think about our services and identify areas where we are meeting or exceeding your expectations. We would also like to discover areas where we could improve for you our customer.

Answers to all multiple choice questions are required. Thank you for your participation in our survey.

What was the nature of your last communication with DJO?

Order Product Billing Inquiry Product Use Technical Service / Repair Other

What brand was the majority of your communication related with?

Aircast Chattanooga CMF Compex DonJoy EMPI ProCare Venaflow

How satisfied were you with:

Customer Service

The courtesy/professionalism of the Customer Service Representative?

Excellent Good Average Fair Poor N/A

The knowledge of the Customer Service Representative?

Excellent Good Average Fair Poor N/A

The timeliness of the service provided by the Customer Service Representative?

Excellent Good Average Fair Poor N/A

Name of Customer Service Representative: (Optional).

How satisfied were you with:

Product Support

The courtesy/professionalism of the Product Support Representative?

Excellent Good Average Fair Poor N/A

The knowledge of the Product Support Representative?

Excellent Good Average Fair Poor N/A

The timeliness of the service provided by the Product Support Representative?

Excellent Good Average Fair Poor N/A

Name of Product Support Representative: (Optional).

Product Availability

Excellent Good Average Fair Poor N/A

Product Quality

Excellent Good Average Fair Poor N/A

Shipping

Excellent Good Average Fair Poor N/A

Timeline of Repair

Excellent Good Average Fair Poor N/A

Quality of Repair

Excellent Good Average Fair Poor N/A

Accounts Receivable Credit Representative

Excellent Good Average Fair Poor N/A

Outside Sales Representative

Excellent Good Average Fair Poor N/A

DJO Insurance Representative

Excellent Good Average Fair Poor N/A

Your Overall Service Experience

Excellent Good Average Fair Poor N/A

Based on your experience with DJO would you recommend our products to a colleague? 10 = Absolutely! -> 1 = Definitely Not

10 9 8 7 6 5 4 3 2 1

Compared to our competitors, is our overall service ...?

Better Same Worse N/A

What can we do to improve your experience? (maximum 800 characters)

Please indicate any individual you would like to acknowledge: (maximum 800 characters

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Dean M. Czuma
Senior Vice President
Patient Care & Reimbursement Services, Customer Service

DJO Global
1430 Decision Street
Vista, CA 92081-8553 U.S.A.