Return Process
At DJO, our return policy is congruent with industry standards,
with some products enjoying extended guarantees. Our custom-made Defiance brace comes with a limited lifetime warranty, while other rigid braces
carry a one-year warranty. Defiance limited lifetime warranty covers only the latest brace revision.
Our products have a limited warranty from the date of purchase (see table
below) against defects in materials and workmanship. Normal wear and tear
during the usage of a product is not considered a defect.
Product Family
|
DonJoy |
ProCare |
Aircast |
| Rigid Bracing |
|
|
|
| Armor, Legend and 4Titude |
12 months |
n/a |
n/a |
Associated soft goods* |
6 months |
n/a |
n/a |
Softgood |
6 months |
|
6 months |
| Elastic |
6 months |
6 months |
6 months |
| Walker Boots |
6 months |
6 months |
6 months |
| Neoprene/Drytex |
6 months |
6 months |
6 months |
| Post-Op Bracing |
6 months |
6 months |
6 months |
| Cold Therapy |
6 months |
n/a |
6 months |
Custom Bracing
|
Defiance |
n/a |
n/a |
Frame & Hinge
|
Lifetime |
n/a |
n/a |
Associated soft goods* |
6 months |
n/a |
n/a |
* Soft goods accessories for rigid and functional bracing requested beyond
the 6 month warranty will be sold separately.
Return Process
Before returning or exchanging any product, please call a Customer Care
Representative for a Return Authorization Number. They will assist you
with product specific return policies. Non-warranty returns will be accepted
within 180 days from date of purchase and will be subject to a 15% restocking
fee. |
